By making a booking with Dalveen Cattery, you agree to the following terms and conditions.

1. Vaccinations and Microchipping

1. All cats must be fully vaccinated and up to date against:

   • Feline Infectious Enteritis (Panleukopenia)

   • Feline Herpesvirus (Cat Flu)

   • Feline Calicivirus (Cat Flu)

2. A current vaccination certificate must be provided before admission.

3. Cats whose vaccinations have lapsed will not be accepted for boarding.

4. Dalveen Cattery reserves the right to refuse admission to any cat showing signs of infectious disease.

5. All cats boarding at Dalveen Cattery must be microchipped in accordance with current legal requirements. Owners must provide the microchip number prior to or on admission.

2. Health and Welfare

1. Owners must inform Dalveen Cattery of any existing medical conditions, behavioural issues, allergies, dietary requirements, or medication requirements before boarding.

2. Cats must be free from infectious or contagious diseases on arrival.

3. Any cat showing signs of illness on arrival will be refused admission.

4. Should a cat become ill or injured during its stay, Dalveen Cattery will seek veterinary advice and treatment as deemed necessary.

5. The owner agrees to be responsible for all veterinary fees and associated costs incurred during the cat's stay.

3. Medication

1. Medication will be administered according to the owner's written instructions.

2. Medication must be supplied in its original packaging with clear dispensing instructions.

3. Whilst every care will be taken, Dalveen Cattery cannot be held responsible for complications arising from undisclosed medical conditions.

4. Boarding Requirements

1. Only cats from the same household may share accommodation.

   Dalveen Cattery reserves the right to separate cats sharing accommodation where necessary for their health, safety, or welfare. Where separate accommodation is required, additional boarding charges will apply.

2. Owners must provide accurate contact details, including an emergency contact who can make decisions if the owner is unavailable.

3. For the welfare and comfort of all guests, male cats over the age of six months must be neutered before boarding at Dalveen Cattery. Unneutered male cats over six months of age will not be accepted.

5. Veterinary Treatment

1. In the event of illness or injury, Dalveen Cattery may seek treatment from a veterinary surgeon without prior consent if immediate treatment is considered necessary.

2. Every reasonable effort will be made to contact the owner or emergency contact before treatment is authorised.

3. The owner authorises Dalveen Cattery to act in the cat's best interests should emergency veterinary treatment be required.

6. Flea and Parasite Control

1. All cats must arrive free from fleas, ticks, mites, worms, and other parasites.

2. If parasites are found during boarding, treatment will be administered and charged to the owner. 

3. Whilst every effort is made to maintain a clean and hygienic environment, Dalveen Cattery cannot accept responsibility for flea infestations identified during or after a cat's stay. Owners are responsible for ensuring their cat arrives free from fleas and other parasites prior to boarding.

7. Diet

1. Dalveen Cattery provides both wet and dry Felix and Whiskas food. If your cat is fed a different diet, please provide sufficient food for the duration of their stay.

2. Whilst every effort will be made to feed cats according to their normal routine and dietary requirements, Dalveen Cattery reserves the right to offer alternative suitable food where necessary to ensure the cat continues to eat and maintain its welfare.

8. Bookings and Payments

1. 50% of the total booking fee is required to secure your cats stay.

2. Deposits are non-refundable unless otherwise agreed by Dalveen Cattery.

3. Full payment is due on or before collection of your cat.

4. Boarding fees are charged for both the day of arrival and the day of departure, regardless of the drop-off or collection time.

5. Stays of less than three days are welcome; however, a minimum charge equivalent to three days' boarding fees will apply.

9. Cancellation Policy​

1. Cancellations or amendments must be made at least 14 days prior to the arrival date.  Where less than 14 days' notice is provided, the full boarding fees for the original booking will be payable.

2. If a cat is collected before the agreed departure date, the owner will remain responsible for the full boarding fees for the original booking period. No refunds will be given for unused boarding days.

10. Collection and Non-Collection

1. Cats may only be collected during published opening hours unless otherwise agreed.

2. If a cat is not collected on the agreed date and no contact can be made with the owner or emergency contact, Dalveen Cattery reserves the right to continue boarding the cat and charge additional boarding fees.

3. Where a cat remains uncollected for a period of 14 days after the agreed collection date, and all reasonable attempts to contact the owner and emergency contact have been unsuccessful, Dalveen Cattery reserves the right to seek advice from the appropriate authorities and make suitable arrangements for the cat's future welfare, including rehoming where necessary. Any outstanding fees incurred up to that date will remain payable by the owner.

11. Personal Belongings

1. Owners may provide bedding, toys, or other personal items at their own risk.

2. Dalveen Cattery cannot accept responsibility for loss or damage to personal belongings.

12. Photographs

1. Dalveen Cattery may take photographs of cats during their stay.

2. These photographs may be used on our website and social media unless the owner requests otherwise.

13. Data Protection

Personal information will be stored and processed only for the purpose of providing boarding services and complying with legal obligations.

14. Right to Refuse Admission

Dalveen Cattery reserves the right to refuse admission to any cat where:

• Vaccination requirements are not met.

• The cat is unwell or suspected of carrying infectious disease.

• Required information has not been provided.

• The cat's welfare or the welfare of other cats may be compromised.

By making a booking, the owner confirms that they have read, understood, and accepted these Terms and Conditions.